If you want to win in business, half the battle is actually to stay ahead of your competitors. To do that, there is no other way except this—a deep understanding of your rivals. Skip those traditional methods like market research and competitor analysis to the amateurs. There is a better...
Let's face it, no matter how amazing your product or service is, there will always be that one customer who isn't completely satisfied. The world we’re living in today is highly connected, especially in Southeast Asia, where social media and online reviews reign supreme, the customers’ voices can reach beyond...
No, it is not customer service.