We all have that kind of friends. You know, the one who's always raving about the crazy travelling ideas for the weekend, the latest coffee shop you need to pay a visit, the coolest new app you ought to try, or that new breakfast joint you need to give it...

People say keeping the customers happy is key to revenue sustainability. Well, they are right. To me, it’s not the objective but more of a need. The equation is simple, happy customers will stay loyal and they drive our business growth further.  While I personally do not have a problem...

A great business is usually strong in two departments—the ability to acquire new customers and at the same time the ability to sustain existing ones for as long as possible. The bottom line figures will showcase how strong the business is and those reflections will be obvious. One of the...